Frequently Asked Questions (FAQ's)
(subject to change)
Q: What is TV WestFest?
A: TV WestFest is Tucson's newest TV Westerns Convention where you will be able to have fun with the whole family.
Q: Where is TV WestFest held?
A: The convention is being held at the Casino Del Sol, Tucson Arizona
located at 5655 W Valencia Rd, Tucson, AZ 85757
Q: I bought a ticket for a friend/family member.
Will they have any issues using the ticket?
A: No. It is common for tickets to be purchased
for family and friends.
Q: Can I buy Tickets at the door?
A: Yes, if available. General Admission tickets will be available at the door. Each one day ticket will get you access to the celebrities, guest panels. guest photo ops and merchandise sales. If you are interested in any of our Add-On Excursions you will have to have purchased a General Admission ticket for that day.
Q: What does the Registration Ticket get you?
A: The Registration Ticket gets you into the Vendor room, Autograph room and Guest Panels for the event day you purchase. If you purchase in advance it enables you the option of booking a seat on any special excursions we have for that particular day of your ticket. Space will be limited.
Q: Does my ticket get me access to the Guests?
A: Yes, however many of the guests will have their own
pricing for autographs and pictures.
Q: Can I use a Credit Card to pay for
autographs and merchandise ?
A: No, most of the guests only accept cash for autographs or pictures. There are ATM's available on site. Many of the vendors will take credit cards for merchandise sales.
Q: Are all Guests listed guaranteed to be in attendance?
A: All guest appearances are confirmed but subject to possible cancellation due to professional obligations and situations beyond TV WestFest's control. Please do not base your attendance on being able to see one guest star.
Q: I have a child, do I need to buy them a ticket?
A: All children under the age of 5 are in free as long as they are supervised. Please notify us when you register so we can make note of your child that will be attending.
Here is some pertinent information for you to have about TV WestFest’s convention, certain policies and more:
A Word on Refunds:
No one wants to gamble with hard earned money, so while we can’t promise 100% a full refunds in all cases, most cancellations we will issue a refund for your full costs minus any registration processing fees.
If we’ve already paid out money to a vendor it will depend on the vendor refunding your payment – sometimes they refund and sometimes not. Generally the earlier you cancel the higher your refund.
We don’t want anyone to pay a ton of money, cancel and not get anything back so will do our best to get refunds from vendors on your behalf.
TV WestFest does NOT advertise any talent without written permission from the talent or their representation.
Please do not come for just one actor.
Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide our Gold/Silver patrons with a pre-signed photo of the actor not in attendance if the canceled actor was signing for Gold/Silver.
In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission ticket or ticket package refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than separate guest photo op tickets. Also in the extremely rare chance that an actor does not finish his or her photo ops, we will only be responsible for the refund of the separate photo op ticket.
TV WestFest Tucson is also not to be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.
Disease and Illness Disclaimer: By using your admission pass, you recognize that disease and illness, including, but not limited to, the coronavirus (COVID-19) and the common cold, may be spread through interaction with other people. TV WestFest Tucson programs may be attended by many, sometimes numbering in the hundreds. Social distancing and other measures at these events is very difficult, if not impossible, to practice and enforce. Therefore, you agree that you will not purchase an event admission pass if you know you have symptoms of COVID-19 or any other communicable disease or illness, or you have a high risk of contracting or suffering from one, and you certify that you do not have any reason to believe that you have been exposed to or could be a carrier of any disease or illness. If you do attend, you agree that you will take all possible steps to protect your health and the health of others attending the event. You further agree that, by using an admission pass and attending, you thereby waive any claim of liability you might make against TV WestFest Tucson, BC Entertainment Group, Inc, Penny For Your Thoughts Productions or its officers, directors, employees and agents as a result of your contracting disease or illness from attending one of our events, and you agree that you will indemnify, defend and hold harmless TV WestFest Tucson, BC Entertainment Group, Inc, Penny For Your Thoughts Productions and its officers, directors, employees and agents against any loss that any of them may suffer or be obligated to pay as a result of any claim that may be made against any of them by others, as a result of your attending the event, including, but not limited to, legal damages, attorney's fees and court costs. If you are unsure of your status, please consult with your doctor before purchasing an event admission pass. You further agree that should TV WestFest Tucson in its sole opinion believe that you may pose a threat to the health of others, it may deny you admission or request that you leave the event and that you understand and accept all risks that your attendance may encounter.
This convention is intended for adults. On stage appearances by our guests may include off-color or inappropriate humor and profanity. Children are welcome if accompanied by an adult who is aware of the potential content. The views and opinions expressed by any talent or participant at, or during the convention are those of the authors and/or the persons appearing on stage, and do not necessarily reflect the views and opinions of TV WestFest Tucson, BC Entertainment Group, Inc, Penny For Your Thoughts Productions or any of their affiliated parties.
Harassment at events: TV WestFest does not tolerate any forms of harassment or bullying at its events. The event’s complete policy is stated on each schedule of events that is handed out at each convention. If you witness bad behavior at an event, immediately notify the contact listed on the rules page of your printed schedule. We cannot do anything about it if complaints come after the event is over.
Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible. They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site. Check your schedule rules page to see which manager is on-site at your specific event.
We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order.
We suggest buying tickets only through this website: we can ONLY allow the first person in using each singular ticket. Photo op tickets are also received for one-time use. PLEASE BE CAREFUL!
ALL ADMISSION PASSES AND ADD-ON TICKET PRICES ARE SUBJECT TO CHANGE AT ANY TIME, PLEASE ORDER AS EARLY AS POSSIBLE.
Admission ticket packages do not include photo ops: Photo ops must be purchased separately on this site or at the convention (if not sold out). NOTE: You may NOT buy Photo Ops before buying an Admission ticket, you will need an Admission ticket for the day of your Photo Op in order to use the Photo Op tickets at the convention (unless the guest has changed days). Please buy an Admission ticket for the day of your Photo Op as soon as you can as we can’t guarantee Admission tickets won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.
Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. TV WestFest is not responsible for the alcohol consumption of others.
Weapons policy: Please do not bring any weapons to the show, not real or as a prop.
Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace photo op tickets that are purchased at the convention, so PLEASE make sure your tickets are kept in a safe place.
ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.
Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking, other than the staff photographer, is not allowed during photo ops sessions.
Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing of the Q&As, we will advise in advance. AUDIO/VIDEO CAPTURING IS NOT ALLOWED DURING PHOTO OPS. LIVE STREAMING IS NOT ALLOWED AT ANY TIME.
Raffles/Fundraising: Unsanctioned raffles and fundraisers are not allowed at TV WestFest's event.
Flashes from phone and cameras occur often during stage presentations: If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.
By attending The TV WestFest event, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by TV WestFest or other entities.
Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and additionally bursting balloons can be hazardous to people at short range.
Medical emergencies: If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.
TV WestFest assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Join our email list for updates.